Rules to process tickets once after they are in the system

[jbailey]

We added another ticket state for "Over 10 Days" and want to mark the ticket state on tickets once they have been in the system for over 10 days. If possible, we would like to do this automatically. I know you can do this for incoming tickets, but I don't see anything for tickets in the system already. 

[pryan67]

What about setting a rule under "automatic ticket closing" in the email settings section of the helpdesk settings.

Select the ticket state, and set the "time until first follow up" to 10 days, then "send email".   Set another rule under "ticket dispatching" to set the status to what you want if the subject matches your "send email" subject.

Not sure if that will do what you want it to, but it's a thought