Email To Close Tickets

[derrickpullen]

Is there a way to reply to an email and close the ticket? With spiceworks we replied with #close and it closed it.

[flemming_jul]

have a look at FreshDesk's "simon says" solution.

[Susan_A]

Performing operations on tickets by adding tags to the incoming emails is not currently possible, unfortunately. This feature has been requested by a couple of customers and is on our customer wish list, but we do not have an estimated release date for it at this time.

[Kgoucher]

I'm also interested in this type of feature to send commands to the helpdesk via email similar to spiceworks