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derrickpullen
Engaged Sweeper
Is there a way to reply to an email and close the ticket? With spiceworks we replied with #close and it closed it.
3 REPLIES 3
flemming_jul
Engaged Sweeper II
have a look at FreshDesk's "simon says" solution.
Susan_A
Lansweeper Alumni
Performing operations on tickets by adding tags to the incoming emails is not currently possible, unfortunately. This feature has been requested by a couple of customers and is on our customer wish list, but we do not have an estimated release date for it at this time.
Kgoucher
Engaged Sweeper II
I'm also interested in this type of feature to send commands to the helpdesk via email similar to spiceworks