Flag ticket as a 'News' Item

[memxit]

Are there some steps or a way to accomplish this?

We'd like a ticket to be 'public' -- All users can view it
And a news item that links to that ticket that all users can click and view the latest public notes.

This would be for high priority issues that affect the whole company and should be visible in the News area. ie. Internet problems within a city or at a datacenter.

[memxit]

Yes, agreed.

Just handy to be able to flag an important as a news item so anyone in the company sees it front and center and knows that we are working on it. Saves us the time of making a news item when were hard at work trying to resolve the problem.

[Bert_D]

You could also add useful information to the 'news' widget.

[memxit]

Yes, we tried it as a knowledge base item. Doesn't achieve the desired effect. Thanks, look forward to seeing it in the future.

[Karel_DS]

Moved to the wishlist.

There is currently no possibility to make a ticket public. You could however create a knowledgebase article using the actions menu, but this will not make it appear on the news widget/area.