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‎01-14-2020 02:03 PM - last edited on ‎04-02-2024 12:25 PM by Mercedes_O
HI
Is it possible to get more details from GetTicket action with API Lansweeper ?
I need to retrieve customfields values from ticket
Thakns for your help
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‎01-30-2024 01:00 PM
The problem still exists... 4 years later
API: GetTicket does not report any custom field.
There are no GetTicketCustomField or GetTicketCustomFields methods...
BUT there are a EditTicketCustomField and DeleteTicketCustomField. In addition, AddTicket, allows you to set CustomFields! So it is only possible to set them or delete them, but not read them?

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‎08-31-2021 04:55 PM
datamind wrote:
HI
Is it possible to get more details from GetTicket action with API Lansweeper ?
I need to retrieve customfields values from ticket
Thakns for your help
Did you actually ever find a proper solution for this?

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‎01-16-2020 02:02 PM
If you head over to Configration\Helpdesk API, you can do a search for custom fields and you will find all the options there.
