Linked Tickets - Helpdesk Workflow/Subordinate Tickets

[Teebs88]

Please add help desk workflows with multiple ticket generation. For example, a new user request submitted to the Help Desk should be configurable to spin out multiple tickets for things like machine build, account creation, phone # assignment, and so on. The master ticket should optionally be un-closeable until all subordinate tickets are complete.

This can be useful in situations like new user requests, new server requests, multi-part/stage projects or requests, etc.

Ideally the subordinate tickets could be auto-assigned to specific teams or individuals to handle specific tasks.

Thanks!

[lance321]

I am also currently looking at alternate help desk solutions as the need for sub-tickets / task has become so great in our workflow. Especially for onboarding/offboarding of users and managing large projects.

[Thierry]

Spliting task to different team linked to a main ticket and Master ticket systems.

For me it's the most important part of a tickets manager, so it has to be added.

[Argon0]

I'd like to see this as well - if only for change requests/recording.

[christophert]

I would also like to see this introduced.