06-26-2023
01:40 PM
- last edited
Thursday
by
Mercedes_O
Hi everyone!
Lansweeper is delighted to announce the availability of its new IT Agent in your Lansweeper Site, now in Preview. Track your hard-to-reach assets using the IT Agent which tracks the details of a single computer running Windows, Linux, or Apple MacOS and sends these directly to your Lansweeper Site.
After a successful installation, the IT Agent(s) will be shown in your Lansweeper Site in Scanning > Discovery systems.
To see the asset data, you can open Inventory > All assets (and you can use the search/advanced filter on the top right to filter on the specific assets/installation where IT Agent is running)
Topic |
|||
---|---|---|---|
Summary |
Discover all IT (and later OT) assets in your network |
Get all details of the computers you know that have IT Agent Discovery installed and running as a background service or daemon. |
Planned, not available yet. Get all details of the computers on which you run IT Agent as a foreground application. Ideal to be included in a logon script |
Asset reach |
Tracks both the machine running Network Discovery and discovers IT (and later OT) assets remotely |
Local computer tracking where the IT Agent Discovery is running |
Local computer tracking where the IT Agent Discovery is running |
Credentials |
Requires credentials to get all asset details remotely |
Does not require credentials |
Does not require credentials |
Network access |
Requires specific ports to be open on the assets to discover. See Ports scanned or used by Lansweeper |
Few connectivity requirements. See Install IT Agent |
An encryption key from a Lansweeper Network Discovery - Hub component. Either direct access to the hub or a location to store the discovery result file in, for later import. |
It's time for us to let you try and test this new feature. We hope this first version will give you an easy-to-deploy agent-based discovery.
Finally, we're all ears! Your feedback is valuable, and we'd love to hear it.
Feel free to share in the comments or share your logs and screenshots privately to preview@lansweeper.com
Kind regards,
Gilian De Raes
Product Manager | Lansweeper
02-23-2024 03:50 PM
Already did all those steps... But seems it's leaving something behind... I remove the client... and I can't remove the discovery sources as they are not shown there... remove the entire asset... I clear the registry from the computer too install the client using a fresh code... and registers again... but it still shows that it was added on December... even that it wasn't found before I try to add it back.
02-27-2024 06:08 PM
Hello @Gilian,
After a few days the computer on the "Discovery sources" appeared and I was able to remove it and clear everything from the computer and add it back with a fresh code... But I saw something that I don't understand why is marked that way:
Its setting the computer on de default group but with the "Network Visibility Disabled" and still waiting if after a few hours gets refreshed everything on that computer...
Any suggestions?
Thanks!
02-28-2024 04:10 PM
Groups is still in the works. All IT Agents belong to the same "Default Group" for now. The secondary "Default Group (Network Visibility Disabled)" should remain behind the scenes and will be hidden soon. Once we have groups finished, you'll be able to choose to which group your IT Agent belongs to (to configure for instance the maintenance window or proxy settings in bulk). We're currently investigating an issue with the refresh of the data
02-14-2024 06:18 PM
Hello @Gilian,
We are getting the computers marked as the antivirus is disabled, but it appears that there are 6 installations of the antivirus and one enabled...
We use Cisco AMP but there are several "plugins" on the same installation that may be incorrectly marked as antivirus (Umbrella, Anyconnect VPN, Visibility, etc).
And the Windows defender is not in use as is replaced by the AMP...
Thanks!
02-22-2024 10:52 AM
@Gilian - Hi Gilian, we're also seeing issues with AV being incorrectly marked as disabled - example in screenshot below
02-22-2024 01:15 PM
Hi @eputz , thanks for sharing the screenshot.
I've added it to the issue where our development team is already investigating the similar antivirus issue for Cisco Secure Endpoint
02-22-2024 01:22 PM
Thanks @Gilian - any update on the Asset Type being incorrectly identified as 'Mobile' rather than Windows? e.g. do we need to be using a newer installer package and if so what will happen for existing deployments as the number of devices classified as Mobile is still growing rather than reducing?
02-22-2024 02:10 PM - edited 02-22-2024 03:09 PM
@eputz Not yet, investigations are ongoing.
edit: meanwhile the asset type of remaining Windows assets (mostly from brand Asus) have also been corrected. Can you do a rescan and see if the type has been corrected? The last scan attempt and last succesful dates should be updated (so we know the new asset type could be applied)
02-15-2024 11:21 AM
Hi @avillarreal ,
Can you send screenshots of the asset detail page with the tabs: "software", "antivirus" and the summary page to preview@lansweeper.com? We'd like to know which of these modules is the core one that is enabled? Secure endpoint? If we know this, we know on which core plugin to focus to indicate whether or not the antivirus is enabled.
02-13-2024 04:55 PM
Hello @Gilian ,
I'm noticing that every time that my computer reboots the Lansweeper Sensor fails as it doesn't connect with the HUB... The option that I saw is to delay the startup of the Sensor process on the services and that seems to work..
{"Timestamp":"2024-02-13T01:12:18.8670829-06:00","Level":"Error","TraceId":null,"SpanId":null,"MessageTemplate":{"Text":"Failed to make get call to notification api","Tokens":[{}]},"Properties":{"SourceContext":{"ScalarValueObj":{"ScalarValue":"Lansweeper.Discovery.Hub.Application.Notifications.ApiClient.NotificationApiClient","ScalarValueType":"System.String"}},"MachineName":{"ScalarValueObj":{"ScalarValue":"MXRA-PF3DWCG6","ScalarValueType":"System.String"}},"MemoryUsage":{"ScalarValueObj":{"ScalarValue":56642568,"ScalarValueType":"System.Int64"}}},"Exception":{"Type":"HttpRequestException","Message":"No such host is known. (discovery-gateway.lansweeper.com:443)","StackTrace":" at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String , Int32 , HttpRequestMessage , Boolean , CancellationToken )\r\n at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage , Boolean , CancellationToken )\r\n at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage , Boolean , CancellationToken )\r\n at System.Net.Http.HttpConnectionPool.AddHttp11ConnectionAsync(HttpRequestMessage )\r\n at System.Threading.Tasks.TaskCompletionSourceWithCancellation\u00601.WaitWithCancellationAsync(CancellationToken )\r\n at System.Net.Http.HttpConnectionPool.GetHttp11ConnectionAsync(HttpRequestMessage , Boolean , CancellationToken )\r\n at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage , Boolean , Boolean , CancellationToken )\r\n at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage , Boolean , CancellationToken )\r\n at Microsoft.Extensions.Http.Logging.LoggingHttpMessageHandler.\u003CSendCoreAsync\u003Eg__Core|5_0(HttpRequestMessage , Boolean , CancellationToken )\r\n at Microsoft.Extensions.Http.Logging.LoggingScopeHttpMessageHandler.\u003CSendCoreAsync\u003Eg__Core|5_0(HttpRequestMessage , Boolean , CancellationToken )\r\n at System.Net.Http.HttpClient.\u003CSendAsync\u003Eg__Core|83_0(HttpRequestMessage , HttpCompletionOption , CancellationTokenSource , Boolean , CancellationTokenSource , CancellationToken )\r\n at Lansweeper.Discovery.Hub.Application.Notifications.ApiClient.NotificationApiClient.\u0005.MoveNext()","InnerException":{"Type":"SocketException","Message":"No such host is known.","StackTrace":" at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 )\r\n at System.Net.Sockets.Socket.\u003CConnectAsync\u003Eg__WaitForConnectWithCancellation|277_0(AwaitableSocketAsyncEventArgs , ValueTask , CancellationToken )\r\n at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String , Int32 , HttpRequestMessage , Boolean , CancellationToken )","InnerException":null,"Data":{},"HResult":-2147467259,"Source":"System.Net.Sockets","HelpLink":null},"Data":{},"HResult":-2147467259,"Source":"System.Net.Http","HelpLink":null}}
The other thing that I'm notice is that the computer even after everything seems okay it still said that is not connected to the lansweeper cloud...
Is there a way to check if the computer is sending the updates? because on the console said that it was received the last config almost a week ago...
Thanks!
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