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Engaged Sweeper
Hi folks, it seems if one agent posts an internal note through the web interface, any replies to that internal note via email are public. Is there something special that needs to be done to keep the note internal when responding via email? Better question, is it possible to reply with an internal note via email at all? Regardless of whether the last response in the ticket was public or private.
Lansweeper Employee
Lansweeper Employee
Unfortunately it is not possible to add internal notes to tickets via email. Internal notes can only be added in the web console.

I will add your topic to the related feature request to add weight to it.

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