SLA calculation

[ptondele]

Hi,

It would be great if we had the option to define how the SLA count is calculating based on a ticket status.

For example: A ticket in status 'awaiting response' is not ment to count down the SLA timing as this is an action depending on the user itself.

can this be taken up in a future release?
where timing of stop counting time can be defined per defined status.

[Esben_D]

You can always find a list of changes in our Changelog. However, Lansweeper 7 did not include any help desk changes.

[wagertj]

I just upgraded to 7.0 and I am wondering if this feature is now available.

[ddanosos]

We also would like to have this feature. Do we need to wait for version 6.1 ?

Our current version is 6.0.230.45.

[DavidBiddle]

We are also in need of this feature....

[greenangel777]

We need this feature as well. Our monthly reports won't be accurate if we can't filter out the on hold or waiting on user tickets.

[Karel_DS]

We're planning on adding a couple of features to SLA, including start & stop depending on a couple of factors. We still need to put this on the agenda however. Chances are this won't we implemented until version 6.1 or 6.2.