User customized URL for link to vendor specific system info via tag/serial number

[joegasper]

On the action screen of a computer, make the Tag a user customized hyperlink using the Tag value. Example would be to link to the Dell warranty information for the system.

http://support.dell.com/support/topics/global.aspx/support/my_systems_info/details?c=us&l=en&s=gen&ServiceTag=6SPQK61&~tab=1

Allow the end user to set the URL on a per Vendor setting (so it can work for Gateway, HP, etc.)

http://support.dell.com/support/topics/global.aspx/support/my_systems_info/details?c=us&l=en&s=gen&ServiceTag=<#Tag#>&~tab=1

[joegasper]

I'd still take more custom action parameters for reasons like in this thread:
http://forum.lansweeper.com/yaf_postst282_Question-what-are-the-allowed-custom-actions-tags.aspx

[Hemoco]

This wouldn't solve the problem : because you will need to make a different action for each vendor.

[joegasper]

Would it be easier for you to make more variables/fields available to Actions? Not just {computer}, {domain}, etc., but give us {tag}?

I could then just make an Action like:
http://support.dell.com/support/topics/global.aspx/support/my_systems_info/details?ServiceTag={tag}

[joegasper]

Vendors: (what I have...)

Dell Computer Corporation
Dell Inc.
Gateway


URLs:

Dell:
Minimal: http://support.dell.com/support/topics/global.aspx/support/my_systems_info/details?ServiceTag=6SPQK61
Full: http://support.dell.com/support/topics/global.aspx/support/my_systems_info/details?c=us&l=en&s=gen&ServiceTag=6SPQK61&~tab=1

Gateway:
Professional Computers: http://support.mpccorp.com/apps/complist.asp?SerialNo=GTW0023435392 (0023435392 is the tag, add the GTW)

P.S. did not know about the tag look up - sweet.

[Hemoco]

Good idea, your not the first to request this.
Maybe I can add all the vendors in a table.
The problem is that the vendor is sometimes "Dell", sometimes "Dell inc", ... so it might be difficult to set this up.

Maybe a good idea to post in this thread the vendor names + the url tags

PS, did you know that you can use the tag in the computer seach box