We’re currently experiencing a high volume of support requests, which may result in longer response times — thank you for your patience and understanding.
Community FAQ
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
SJSafeware
Engaged Sweeper

Hello I have bee tasked with finding out how many tickets two users created out of the total tickets created for the last two months. 

I figure there must be a way to create a report that can list the number of tickets created by user per month? And then I can compare that to the total number of tickets created each month. 

4 REPLIES 4
SJSafeware
Engaged Sweeper

I was under the impression agent would be our IT team. I want users who are submitting tickets and the count of tickets they are submitting. Would agent work for that? How would I specify the user? 

Katgroup
Lansweeper Employee
Lansweeper Employee

There should be a few "Count of tickets per agent ..." reports built-in. Try this one:

  • Helpdesk: Count of tickets per agent, month and type

I was under the impression agent would be our IT team. I want users who are submitting tickets and the count of tickets they are submitting. Would agent work for that? How would I specify the user? 

Katgroup
Lansweeper Employee
Lansweeper Employee

Apologies, I had misread that you want users, not agents.

I threw this together quickly, let me know if it works.

Select Top 1000000 htblusers.name,
  Format(htblticket.date, 'yyyy-MM') As Month,
  Count(htblticket.ticketid) As Tickets
From htblusers
  Left Join htblticket On htblticket.fromuserid = htblusers.userid
Where htblticket.ticketid Is Not Null
Group By htblusers.name,
  Format(htblticket.date, 'yyyy-MM')
Order By Month Desc,
  Tickets Desc,
  htblusers.name

Personally I would take the per-month logic out of the report and track it separately.

Reports & Analytics

Ask about reports you're interested in and share reports you've created. Subscribe to receive daily updates of reports shared in the Community.

New to Lansweeper?

Try Lansweeper For Free

Experience Lansweeper with your own data.
Sign up now for a 14-day free trial.

Try Now