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‎07-16-2025 05:03 PM
Hello I have bee tasked with finding out how many tickets two users created out of the total tickets created for the last two months.
I figure there must be a way to create a report that can list the number of tickets created by user per month? And then I can compare that to the total number of tickets created each month.
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‎07-17-2025 02:16 PM
I was under the impression agent would be our IT team. I want users who are submitting tickets and the count of tickets they are submitting. Would agent work for that? How would I specify the user?
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‎07-16-2025 11:28 PM
There should be a few "Count of tickets per agent ..." reports built-in. Try this one:
- Helpdesk: Count of tickets per agent, month and type
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‎07-17-2025 02:42 PM
I was under the impression agent would be our IT team. I want users who are submitting tickets and the count of tickets they are submitting. Would agent work for that? How would I specify the user?
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‎07-19-2025 12:09 AM - edited ‎07-19-2025 12:14 AM
Apologies, I had misread that you want users, not agents.
I threw this together quickly, let me know if it works.
Select Top 1000000 htblusers.name,
Format(htblticket.date, 'yyyy-MM') As Month,
Count(htblticket.ticketid) As Tickets
From htblusers
Left Join htblticket On htblticket.fromuserid = htblusers.userid
Where htblticket.ticketid Is Not Null
Group By htblusers.name,
Format(htblticket.date, 'yyyy-MM')
Order By Month Desc,
Tickets Desc,
htblusers.name
Personally I would take the per-month logic out of the report and track it separately.