Just to add the helpdesk conversation, we currently use SysAid which works pretty well and is reasonably priced. It has a lot of features and can do a lot of stuff. We still perfer to use Lansweeper for everything else, cause its a lean mean network fighting machine. 😉
My Wish List
1) The ability to Add Computers and Devices Manually form the web interface, maybe also change and lock scan settings and to be able to disable scanning or deletion of these manually added computers and devices. Mainly I would like to monitor warrenties and stuff like we currently do with our actively scanned devices, so please use the same tables for serials and service tags.
2) Monitor manually entered Support, Service, Maintanance Agreements or Contracts for hardware and software. So we can be notified when they are up for renewal and have a central place to pull costs for budgetting.
3) Monitor Public Domain Names (DNS). Maybe even check whois database daily to update the expiration date on the domain, and be able to enter Description, Cost and so on to be used for notifications, reports and budgetting.
4) Same as the Public DNS request above, but for SSL certificates. Maybe there is a way that the system can check current certs for expiration dates, and place for us to add costs. I would like to check SSL certs for HTTPS, SSH, Exchange, and any others that may use a cert. Then as the others above we could run reports, get notifications, check back for budgitary reasons.