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Anti-virus detection

We are now using Carbon Black Defense for Anti-virus. Lansweeper shows: Antivirus: No antivirus installed.Lansweeper needs to detect newer security software like Traps, Cylance, and Carbon Black. And there is no need to see if it is up to date, as...

TimF by • Engaged Sweeper
  • 10402 Views
  • 4 replies
  • 4 kudos

quick relation management

In asset summary it would be nice to have a button to add/change relation of an asset to the last user instead of having to go through the edit asset.

kbek by • Engaged Sweeper II
  • 8618 Views
  • 4 replies
  • 1 kudos

Knowledgebase customization

I would like to see full access to customization of the KBs I create - HTML5, CSS3 and JS. I really want to create slideshows for training and DIY troubleshooting as well as other things.

jkrelic by • Champion Sweeper
  • 4726 Views
  • 1 replies
  • 1 kudos

Availability information of agents in helpdesk

It would be nice when users in helpdesk could see if an agent is available at the moment.Agents might change their state (available, not available with ending time), which is shown on the entry screen of helpdesk.

lurchi by • Engaged Sweeper
  • 4511 Views
  • 1 replies
  • 0 kudos

Optional Report Description

When working with many Complex Reports, it is sometimes hard for other users to understand what content the report is really showing. The name of the report is too short for this.Adding an optional field "Description" to the Report where a more detai...

peewee by • Engaged Sweeper II
  • 5220 Views
  • 1 replies
  • 1 kudos

AD tags

I would like to have all Active Directory tags, [description] [department] [office] [company] etc to be included in help tickets. If the Helpdesk in Lansweeper can see it, what is stopping the email templates from using it?

jkrelic by • Champion Sweeper
  • 4535 Views
  • 1 replies
  • 0 kudos

Separation of Windows 10 releases as OS identifiers

Having the ability to create a dynamic group based on the different releases of Windows 10 would be very helpful for certain software deployment scenarios. The specific scenario I'm facing right now, is a deployment of .NET Framework 4.7. The Windows...

pololu by • Engaged Sweeper
  • 4352 Views
  • 1 replies
  • 2 kudos