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Calendar and Round Robin Functionality

I am currently testing the Lansweeper helpdesk with a 30 day trial license. One of my goals was to explore the calendar's ability to automatically remove an agent from a ticket assignment based on availability. My testing does not seem to work as exp...

Restricted asset / user / ip-range viewing

Hello,First of all, congratulations on how nice LANsweeper is.I was looking for a way to give a certain Active Directory group access to a defined group of assets, users, ip-range. (VIEWING ONLY)Currently I have only found a way for them to access th...

Solina by • Engaged Sweeper II
  • 39269 Views
  • 19 replies
  • 11 kudos

Show OU for Asset Type Macintosh

Windows asset types show their Active Directory OU in the asset details page. By default, it seems the Macintosh asset types do not (the hostname of the Mac matches the computer object in AD). Does anyone know if there is a way to enable this?ThanksM...

sticky by • Engaged Sweeper III
  • 5417 Views
  • 1 replies
  • 0 kudos

Better reporting templates

Lansweeper has done a lot for us. We purchased it because of how well it works. We also purchased additional Helpdesk agent licenses because of how great the helpdesk is coming along. My only criticism of Lansweeper so far is the formatting of any ex...

Null by • Engaged Sweeper II
  • 7865 Views
  • 2 replies
  • 1 kudos

Resolved! Agent Reports Helpdesk

We have just started using this software and would love to have the ability for daily reports on all closed tickets and tickets that are still open and a break down of what agents have closed what. Is this something that you intend to do?Thanks,David

wilkie1984 by • Engaged Sweeper II
  • 6445 Views
  • 1 replies
  • 1 kudos

Network Enhancments

I've been regularly running in to two network related issues. First, if a machine has multiple IP addresses, only the most recently scanned one seems to be searchable. Second, if a MAC address is scanned on a switch that does not match an existing de...

ABECU by • Engaged Sweeper III
  • 5639 Views
  • 1 replies
  • 0 kudos

Information on Manufacturer/Model/Serial on DIMM/RAM

Hello,One think that we liked to have available is more information on physical memory, namely things like Manufacturer, Model, Serial, PartNumber:https://msdn.microsoft.com/en-us/library/aa394347(v=VS.85).aspxThis would helps a LOT on memory upgrade...

fjca by • Champion Sweeper II
  • 6590 Views
  • 1 replies
  • 1 kudos
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