Reports & Analytics

New chart report that gives departments total tickets but ignores tickets with a certain subject.

So our ticket count is getting a little off because of our email quarantine system. I would like to make a report that do not count tickets that have the subject ITSC Notice - Your Quarantined E-Mail Messages. I do not know coding well enough and hop...

Resolved! I want to change the built in report to show hours and not just days

So, I basically copy and paste all my reports, I don't know anything about SQL. I have jsut pasted the conversion from days to hours and mins etc. the past few times I used it, but now I need some assistance, I wanted to change the period from just d...

Layer 3 network devices only report

Has anyone built a custom report to list only Layer 3 network devices?We use cisco network gear, but I have found that not all of the devices list L2 or L3 in the asset description field to allow for easy identification of L2 or L3 capability.

Report request: Report listing software only installed in one IPLocation

Hi,I'm wondering if there is a way to create a report that lists software installed only in a certain IP-locations or within specified IP ranges?Let's say for example I have a few IP-locations that starts with "ENG" and I want to know if there is sof...

Detailed list of machines that users from a specific OU have logged into for the last 90 days

Hi, I'm trying to create a report that details all the machines that users from a specific OU (select admin accounts) have logged into over the last 90 days. I can list the users required from the OU but unsure how to then feed this list into the r...

New Hire Login Request Report

I'm attempting to create a report of open requests for new accounts.Out helpdesk ticket contains some custom fields I'd like to include but have no idea how to add them.One of the custom fields I'd like to add is called "Job Title" Here is what I hav...

ALL laptops HP 340S G7 Notebook PC and Bios version

Hello good evening!I want to create a report with all laptops of model HP 340S G7 with Bios version. I want to add assetname , username,and ip location attributes, thanks in advance!

Upgraded Computers Report

Is there a report to see when a computer was upgraded without having to drill into a specific Asset.I want to be able to see what computers were upgraded in the past day/week/year.Upgrades as in Windows 10 1909 upgraded to Windows 10 20H2

Reports & Analytics

Topics in this forum

New chart report that gives departments total tickets but ignores tickets with a certain subject.

Resolved! I want to change the built in report to show hours and not just days

Layer 3 network devices only report

Report request: Report listing software only installed in one IPLocation

Detailed list of machines that users from a specific OU have logged into for the last 90 days

New Hire Login Request Report

ALL laptops HP 340S G7 Notebook PC and Bios version

Upgraded Computers Report

new report laptops and notebooks

IP Scanning versus IP Locations Report

Report for SQL SysAdmin Role

Installed Microsoft Office

Windows 11 Compatibility report

Report for Software but only in PCs

Report showing Excluded IP's and reasons for being...

Linux Missing Software

Create a Lansweeper Report for Timemachine Status

Patch Tuesday April 2025 Lansweeper On-Prem Query ...