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Calls closed within SLA

My SQL is not upto scratch, and I found this code, but would like it to just run for this current month.Here is the code and Select Top 1000000 htblteams.teamname As team, totalTickets.totalCount As [All Closed Tickets], onTimeTickets.onTimeCount A...

Tholmes by • Engaged Sweeper III
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  • 0 kudos

Report that ties O365 Group Member to Asset?

Hi,How would I go about making a report to list members of a specific O365 group with each asset the member "owns" (we setup an ownership relationship between an AD user and their computer - but using "last logged in" computer could work too)?...I as...

mgeertz by • Engaged Sweeper II
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  • 2 replies
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Resolved! Windows 10 Pro

I'm attempting to create a report containing all Windows 10 Pro operating systems, as we need to upgrade them to Enterprise. I've tried a number of SQL variables related to the OS but so far have had no luck returning a successful report. What's the ...

Resolved! Need Help Editing a Report

Can somebody please help me edit this report so that instead of listing software as up to date it will just exclude it in the report? I have a report that has over 1000+ assets listed for outdated software but in reality only 40 of them are actually ...

Tythesly by • Engaged Sweeper III
  • 3829 Views
  • 2 replies
  • 1 kudos

Breakdown of monthly helpdesk tickets

I have 6 types of tickets, Onboarding and offboarding, IT purchase, Infrastructure IT Support and project.For all the other tickets I can easily tell why calls are slightly higher or lower, but the IT support one we have differences of 60-100 per mon...

Tholmes by • Engaged Sweeper III
  • 1375 Views
  • 0 replies
  • 0 kudos

Older Reports could use some updating/optimizing.

There are a bunch of reports that could use a little tweaking and I unfortunately do not know enough to tweak them myself haha. For example there are a couple that have to do with windows 10 but are missing information for newer versions so they show...

Tythesly by • Engaged Sweeper III
  • 2376 Views
  • 1 replies
  • 3 kudos