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helpdesk- overal time spent on ticket (State)

Hi all. im hoping that someone can help, as Lansweeper have said that it's too complex for them to do! there is currently a built-in report showing time spent per note. this is great but I need a report that goes 1 further for KPIs. I'd really like a...

dan508 by • Engaged Sweeper
  • 3551 Views
  • 1 replies
  • 0 kudos

Resolved! Custom report for corel

I received an audit request from Corel wanting to know what software products we had installed on PCs along with PC names, manufacturer, and software version. I'd like to also give them the model of the PC as well. I've looked around at the reports ...

hitechgreg by • Engaged Sweeper III
  • 9660 Views
  • 3 replies
  • 0 kudos

Resolved! Show Date Only

Good day!I am working on a version of the open tickes with SLA overtime report. The following fields show both time and date, I am looking for them to just show the date:Select Top 1000000 htblticket.ticketid, '#' + Cast(htblticket.ticketid As nvar...

JTempleton by • Engaged Sweeper III
  • 9972 Views
  • 7 replies
  • 0 kudos

Asset Group Filter

When doing reports, we want to set it so that if we want a report of "Assets out of warranty", we want to set a filter so that when we select a group name, it will filter out all the reports with "Assets out of warranty" for that group. Is this possi...

cs by • Engaged Sweeper
  • 5574 Views
  • 2 replies
  • 0 kudos

License Compliance Report by email

Hi,Is there a report I can create to mimic the license compliance section? I'd like to have a report emailed each month of our currently licenses but I can't seem to create something that works.ThanksGraham

gritchie by • Engaged Sweeper
  • 3077 Views
  • 1 replies
  • 0 kudos