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Resolved! Include blank ticket field values in Helpdesk report

When creating a Helpdesk Report like the one below, what changes would need to be made to include tickets that may not have all the fields filled in yet? But I still want those tickets included in the report.So if my ticket has a value in 'SerialNum...

harringg by • Champion Sweeper
  • 3801 Views
  • 1 replies
  • 0 kudos

Helpdesk report - subcategory

Hello all,We are trying to get a new report to work to show our helpdesk tickets.Information we're trying to get out is as follows.- Ticket ID- Subject- Date of creation- Date of closure- Calculation of the time passed between creation and closure.- ...

ArjanvA by • Engaged Sweeper
  • 4091 Views
  • 1 replies
  • 0 kudos

Helpdesk report-no results

Trying to figure out why a Helpdesk ticket report (written like all others) is returning no value.I've got a Helpdesk ticket with the following fields, and they are populated in the closed ticket.The report compiles fine, but gives no data.Select Dis...

harringg by • Champion Sweeper
  • 3248 Views
  • 1 replies
  • 0 kudos

SLA Breach Report

Good day!I have modified the built-in Open Tickets with SLA overtime and removed a few fields. The report is only showing tickets that have their initial response time breached. How can I create a new report that will show tickets that have breache...

JTempleton by • Engaged Sweeper III
  • 4101 Views
  • 1 replies
  • 0 kudos

Report to Generate Desktop / Laptop Warranty Status

Hi,May I request for report to generate the following details? Thanks for your usual assistance.DesktopOut of WarrantyUnder WarrantyLaptopOut of WarrantyUnder WarrantyOrDesktopMore than 48 MonthsLess than 48 MonthsLaptopMore than 48 MonthsLess than 4...

Champ14 by • Engaged Sweeper II
  • 3630 Views
  • 1 replies
  • 0 kudos

Helpdesk - root cause category

Hi,Does anybody know where the root cause category fields are? I am trying to add them to the existing standard helpdesk reports so if root cause is known I have a category then multiple sub categories. I've got to be able to report on these fields...

notesguru99 by • Engaged Sweeper III
  • 17272 Views
  • 7 replies
  • 2 kudos