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Helpdesk report per day per hours

Hi,We would like to know which days (Monday to Sunday) in 2017 that we received the most tickets, and on those days, know the time of the day that we received the most tickets, but I can’t find the option.Thank you,Best regards,

hysthos by Engaged Sweeper II
  • 6613 Views
  • 1 replies
  • 0 kudos

Resolved! Users in a specific Active Directory Group

I need to keep an eye on what users are in a specific active directory group which is security sensitive. I would like to create a report that i can add to my dashboard so that i see it when i log in. I looked through the reports section but didn't s...

malbanese1 by Engaged Sweeper II
  • 16271 Views
  • 6 replies
  • 0 kudos

Resolved! Modify Asset Page

Hello,I'd like to include the connection information on the asset page. By asset page I mean the grid of asset information you are presented when you click on an asset type or an IP location. For example, I'd like to include the asset connection info...

rog1039 by Engaged Sweeper
  • 9341 Views
  • 2 replies
  • 1 kudos

Inventory report custom

Hello,I'm trying to build a report.. but I have some issues like double rows for computers with two monitors or two Microsoft Office versions. I would like to create a new column for second monitor and second Microsoft Office software, also in my rep...

laurentiun by Engaged Sweeper III
  • 6008 Views
  • 2 replies
  • 0 kudos

Can't get 'Not Like' to work

I've got the report as below. I'm trying to exclude devices that contain 'LAPTOP' or 'TABLET' within their name however they're still showing up in the report - not sure what I'm missing. Select Top 1000000 tblAssets.AssetID, tblAssets.AssetName, P...

Resolved! other scanning errors report

Hello,I want to move/change the columns in the "Other scanning errors" report.How can I do that??Thanks!

iova by Engaged Sweeper
  • 8382 Views
  • 3 replies
  • 0 kudos

Resolved! Informationreport

Hey! I'm trying to make a report that shows the following: AssetName, Model, Manufacturer, SerialNumber, SystemSKU, Description (from AD) and Last Login (Displayname). The problem is that it does not show MAC computers when Description and Displaynam...

Exclude information off switch

Hello , first sorry for my english, is very limit I have switchs dell N2024 , and the problems is after scan asset, i need exclude the port information .It this possible?