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itsupport_devon
Engaged Sweeper II
Hi,
Is there any built in reports for the Helpdesk?

Reports which show:
Tickets completed by X Agents
Requests, Assets, Problem, Change, etc.
3 REPLIES 3
Kgoucher
Engaged Sweeper II
I'd like to see standard helpdesk reports too.
Also graphs or charts would be nice.
pdisney
Engaged Sweeper II
There's some very handy widgets but some reports would be great as well
DavidBiddle
Engaged Sweeper II
Also looking for this.

Would like the report to show SLA overtime as well.