4 weeks ago - last edited 4 weeks ago
We have reports setup to report on critical software not being present on assets in the org. This works well however, there are a lot of times when an asset is scanned to show the software is removed, then upon the next scan the software is shown to be added back on. There is no version change when this happens.
This is repeatedly happening across multiple assets and with different software, including LTSB software without regular patching or scripted installs. When we check the assets, the software is present despite being shown as removed in LS. Upon a follow up scan History shows it to be added once again, same version.
All scans are being done direct without the LS Agent.
Any ideas what could be triggering these assets to show the software as removed and added upon rescan, despite no changes being made to the asset?
4 weeks ago
Hey TG1 - what version of Lansweeper are you on? I have seen this happen with an older version (aka bug)
3 weeks ago
v. 11.1.10.5, which is a bit behind.
3 weeks ago
Upgrading to the latest version should fix the issue, along with some other issues including some security fixes - Update your installation - Lansweeper
Make sure you back up your installation (both website folders/etc and database) as that one is a bit old and there are some database updates I believe.
3 weeks ago
Updated. We will monitor for the issue. Thanks!
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