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Learn how to install, configure, maintain, and troubleshoot Lansweeper Sites.

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Knowledge Base Articles

Scan Windows computers targets

This page explains adding a Windows computer as a scan target in Lansweeper Sites. Scan Windows domain or workgroup computers by adding Windows computers as an agentless scan target.  To add a Windows computer scan target: In your Lansweeper Cloud e...

sophie by Lansweeper Employee
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Scan SCCM targets

This page explains how Lansweeper scans a System Center Configuration Manager (SCCM) server to gather assets and cross-references them with Lansweeper assets Lansweeper integrates with System Center Configuration Manager (SCCM). Lansweeper can scan ...

Nils by Lansweeper Tech Support
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Buy a cloud license

This page explains where you can find information about your Lansweeper license, and how to purchase or upgrade your license. The License status menu shows you all information about your Lansweeper license, namely the license type, the current amou...

Nils by Lansweeper Tech Support
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Remove an installation from your cloud site

This page explains how you can remove Lansweeper installations linked to your cloud site. If a linked Lansweeper installation is no longer relevant or useful, has issues with performance or security, or conflicts with your other installations, you c...

sophie by Lansweeper Employee
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Scan Chrome OS targets

This page describes how to add Chrome OS as a scan target so Lansweeper can retrieve data from Chrome OS devices. Lansweeper can retrieve data from Chrome OS devices, such as Chromebooks, managed by your Google organization.  For more information ab...

sophie by Lansweeper Employee
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Scan VMware Workspace One UEM (powered by AirWatch) targets

This page describes how to add VMware Workspace One UEM (powered by AirWatch) as a scan target so Lansweeper can retrieve data from devices. Lansweeper can scan VMware Workspace One UEM (powered by AirWatch) devices including Android, iOS (iPhone an...

sophie by Lansweeper Employee
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Enable warranty tracking

Learn how to enable warranty tracking on Lansweeper Sites for Dell, Fujitsu, IBM, Lenovo, and Toshiba. This page is for Lansweeper Sites (in the cloud). For Lansweeper Classic, see Warranty check for Dell, Fujitsu, IBM, Lenovo and Toshiba. Lansweepe...

sophie by Lansweeper Employee
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Scan server status unknown or sync server status down

This page provides troubleshooting steps for resolving issues with the Lansweeper scanning service connecting to the database. This page is for Lansweeper Sites (in the cloud). For Lansweeper Classic, see Scanserver down, unavailable, or scanning s...

Nils by Lansweeper Tech Support
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Cloud requirement: database

The database cloud requirement was removed in Lansweeper 10.5.0.7. Upgrade to the latest version of Lansweeper for the most up-to-date experience. When you start setting up a link with your Cloud site, some prerequisite checks are performed to ensure...

Susan_A by Lansweeper Alumni
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Back up your installation

This page provides instructions for backing up a Lansweeper installation, which should be performed regularly. This page is for Lansweeper Cloud. For Lansweeper Classic, see Back up your installation. It is recommended that you back up your Lanswee...

Nils by Lansweeper Tech Support
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