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Community FAQ

Technical Troubleshooting

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Technical Troubleshooting

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Is It possible to maintain helpdesk (on-prem) feature on Lansweeper Sites?

Asked by Lansweeper Tech Support 3 weeks ago
Is It possible to maintain helpdesk (on-prem) feature on Lansweeper Sites? ... View more
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Is there a simple way to normalise data per machine if on VPN ?

Asked by Lansweeper Tech Support 3 weeks ago
Is there a simple way to normalise data per machine if on VPN? My asset keeps changing the IP? ... View more
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Do you have a YouTube Playlist, where I could work with Lansweeper focused on Asset Management?

Asked by Lansweeper Tech Support 3 weeks ago
Do you have a YouTube Playlist where I could work with Lansweeper focused on Asset Management? ... View more
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Where are you at with being able to work with modern managed Azure joined systems?

Asked by Lansweeper Tech Support 3 weeks ago
Where are you at with being able to work with modern managed Azure joined systems? ... View more
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If I add an exclusion for an asset in the Cloud. Is that synced back to the scan servers?

Asked by Lansweeper Tech Support on ‎10-03-2024 02:16 PM
If I add an exclusion for an asset in the Cloud. Is that synced back to the scan servers? ... View more
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How do I mass-edit assets on Lansweeper on-premises?

Asked by Lansweeper Tech Support on ‎10-03-2024 02:06 PM
How do I mass-edit assets on Lansweeper on-premises? ... View more
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Can we create a report based on whether a folder exists or not?

Asked by Lansweeper Tech Support on ‎08-23-2024 02:31 PM
Can we create a report based on whether a folder exists or not? ... View more
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Are there other cloud locations coming to Lansweeper Sites?

Asked by Lansweeper Tech Support on ‎08-23-2024 02:27 PM
Are there other cloud locations coming to Lansweeper Sites? ... View more
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Is there an integration with PRTG or Senhub?

Asked by Lansweeper Tech Support on ‎08-23-2024 02:22 PM
Is there an integration with PRTG or Senhub? ... View more
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Is the custom field sync one way or both ways?

Asked by Lansweeper Tech Support on ‎08-23-2024 02:13 PM
Is the custom field sync one way or both ways? ... View more
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How to monitor printers correctly?

Asked by Lansweeper Tech Support on ‎08-23-2024 01:59 PM
How to monitor printers correctly? ... View more
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What are the main features of the Lansweeper and Licenseware integration for SAM?

Asked by Lansweeper Tech Support on ‎07-11-2024 10:15 AM
What are the main features of the Lansweeper and Licenseware integration for SAM? ... View more
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Can we already scan AWS, GCP, and Azure cloud environments into the Lansweeper Site?

Asked by Lansweeper Tech Support on ‎06-28-2024 11:05 AM
Can we already scan AWS, GCP, and Azure cloud environments into the Lansweeper Site? ... View more
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What is the optimal configuration for Growing MSP providers (with a mobile workforce)?

Asked by Lansweeper Tech Support on ‎06-28-2024 10:56 AM
What is the optimal configuration for Growing MSP providers (with a mobile workforce)? ... View more
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Can we have multiple instances of LS ín the organization entities and collate it in one place?

Asked by Lansweeper Tech Support on ‎06-28-2024 10:44 AM
Can we have multiple instances of LS ín the organization entities and collate it in one place? ... View more
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How to ignore home private IP of VPN users?

Asked by Lansweeper Tech Support on ‎06-28-2024 10:10 AM
How to ignore home private IP of VPN users? ... View more
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Does the IT agent still need to have relay keys to find the correct credentials?

Asked by Lansweeper Tech Support on ‎06-28-2024 10:05 AM
Does the IT agent still need to have relay keys to find the correct credentials? ... View more
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(Cisco) VOIP phones are not being detected as VOIP phones but only show up as Network devices?

Asked by Lansweeper Tech Support on ‎06-28-2024 10:01 AM
(Cisco) VOIP phones are not being detected as VOIP phones but only show up as Network devices? ... View more
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Is it planned to move the helpdesk functionality to the cloud?

Asked by Lansweeper Tech Support on ‎06-28-2024 09:54 AM
Is it planned to move the helpdesk functionality to the cloud? ... View more
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How we can deploy LS Agent online without using Domain Controller GPO?

Asked by Lansweeper Tech Support on ‎06-13-2024 02:50 PM
How we can deploy LS Agent online without using Domain Controller GPO? ... View more
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Is there a way to get warranty information back?

Asked by Lansweeper Tech Support on ‎06-13-2024 02:34 PM
Is there a way to get warranty information back? ... View more
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Should we use Lansweeper On-premise, Lansweeper Hybrid or Lansweeper Sites?

Asked by Lansweeper Tech Support on ‎06-04-2024 01:59 PM
Should we use Lansweeper On-premise, Lansweeper Hybrid or Lansweeper Sites? ... View more
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Can Lansweeper scan Azure Active Directory (Microsoft Entra ID)?

Asked by Lansweeper Tech Support on ‎06-04-2024 01:53 PM
Can Lansweeper scan Azure Active Directory (Microsoft Entra ID)? ... View more
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Can Lansweeper identify missing updates?

Asked by Lansweeper Tech Support on ‎06-04-2024 01:35 PM
Can Lansweeper identify missing updates? ... View more
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What is the future for LsAgent now that the new IT agent is available?

Asked by Lansweeper Tech Support on ‎06-04-2024 01:27 PM
What is the future for LsAgent now that the new IT agent is available? ... View more
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Will Lansweeper plan to increase its scan capability for Mac Devices?

Asked by Lansweeper Tech Support on ‎05-31-2024 02:51 PM
Will Lansweeper plan to increase its scan capability for Mac Devices? ... View more
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How does Asset Radar work?

Asked by Lansweeper Tech Support on ‎05-31-2024 10:22 AM
How does Asset Radar work? ... View more
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For Lansweeper on-prem, is it possible to change the webserver timeout period?

Asked by Lansweeper Tech Support on ‎05-31-2024 10:03 AM
For Lansweeper on-prem, is it possible to change the web server timeout period? ... View more
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Why is Microsoft 365 and Azure AD (Microsoft Entra) excluded from Lansweeper Cloud?

Asked by Lansweeper Tech Support on ‎05-30-2024 04:03 PM
Why is Microsoft 365 and Azure AD (Microsoft Entra) excluded from Lansweeper Cloud? ... View more
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If I have multiple scanning servers, how many databases would I have?

Asked by Lansweeper Tech Support on ‎05-30-2024 03:51 PM
If I have multiple scanning servers, how many databases would I have? ... View more
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