Access is denied 0x80070005 after upgrading to newer version?

[limdin]

I'm not sure if this is related. But few months ago, I've upgraded Lansweeper to latest version and all works fine except NEW Windows 7 computers.

I get this error (see attachment). I've tried repairing WMI but at end it fails. The message I get is "There was a problem starting wbemupgd. The specified module could not be found."

Please help.

[limdin]

I've updated the password and will update the status in few days.

Thanks

[Hemoco]

you need to start "services.msc", locate the lansweeper service and change the username/password.

[limdin]

Good point. Domain admin account was used to setup Lansweeper originally. But this password has been changed 2 months ago. Username hasn't changed. Do I need to update it in Lansweeper somewhere?

I found "Domain Credentials" in Lansweeper config. But it's greyed out.

[Hemoco]

Could you check if the password from the user you are using to scan has expired?