Access is denied 0x80070005

[kylansweeper]

Hi,

This is a new install. When I use the connection tester the Current User: is the admin user account for the box with lansweeper installed, this fails when i enter a computer to test. If I select alternate credentials and use the user account that is running Logon Service for Lansweeper the test works fine. I don't understand which process/user actually access the workstations to pull the information and where that setting is?

Thanks

[gutodb]

I have some machines with the above problem, but I checked the Windows Firewall and the WMI service and both are working, I use premium version. What is the next step?

[Hemoco]

On the client : http://www.lansweeper.com/kb/firewall.aspx

From the server you can test with the windows firewall disabled to make sure that this is not the case of your problem.

[kylansweeper]

what is the firewall setting to allow lansweeperservice.exe to access the pc?

[Hemoco]

And you are trying the connectiontester with the same account and this works?

If yes:
Check if computername,fqdn and ipaddress all resolve correctly.

[kylansweeper]

Ok. Just to confirm. I have tested the domain admin account used to configure service and it passed. I'm still getting a access denied. I have the lsclient.exe launched at startup. I have launched from dos propmt the lscleint.exe "mysever" from the workstation and I get a success. what else can i check?

[kylansweeper]

So you saying that it does not matter that under the Logon tab on the lansweeperservice.exe i'm using the Log on as: This account: which has admin access to the workstations. The system still uses the default logon windows user account.

[Hemoco]

rmw wrote:
So you saying that it does not matter that under the Logon tab on the lansweeperservice.exe i'm using the Log on as: This account: which has admin access to the workstations. The system still uses the default logon windows user account.

No,

I'm trying to say the opposite 😉
See the last page of the documentation.
Make sure that you use a domain administrator to configure the service.

[Hemoco]

Standard the user is used that is running the lansweeperservice.exe service.
This can be overwritten by the alternate credentials.