Acrobat 9 standard key - Lansweeper reports same key for all PCs

[crichie]

We purchase our PCs with an OEM key for Acrobat 9 Standard.

Lansweeper is reporting the same key for all the PCs in our company.

Please advise.

[Hemoco]

Issue resolved through email. The same key was in fact present in the registries of all problem machines.

[Hemoco]

Could you contact us at support@lansweeper.com and provide us with the following:
- Screenshot of your web console landing page. You can access your landing page by clicking on the Lansweeper logo in the top left corner of the web console. Please show us the whole page.
- Screenshot of the Lansweeper webpage of one problem machine. Please show us the following tabs: Actions, Product Keys and (if it exists) Errors.

[crichie]

I see the problem.

I typically install Adobe Acrobat with certain key as required, but then "Deauthorize" (deactivate and delete serial information) before capturing the image for deployment.

Once the technician deploys the image onto the PC, and starts Adobe Acrobat, they are required to put in a serial key (one that came with the PC). Lansweeper should be reporting this "new" key, rather than the one that was originally installed with the program.


Any help would be greatly appreciated. I already uninstalled and reinstalled Lansweeper just in case, but it made no change in the result.