After upgrade to 6.0.0.22 - Help Desk Agents: Expired!

[assistenza_edp]

Hi! After upgrade to 6.0.0.22 (from 6.0.0.19) on Configuration panel, license, it appeared this:
Help Desk Agents setting: Expired!
Only to me? Is a licensing issue?
I have a premium - unlimited assets

First with 6.0.0.19 no problem

Best Regards
Andrea

[assistenza_edp]

I had not realized this, thanks a lot!

[Juha_Otava · Accepted solution]

Hello Andrea,

It is a licensing issue, help desk agents consume 1 license per seat. There was a trial period for help desk, but it has been expired. Also there was a problem with Lansweeper version earlier than 6022 not telling anything about agents licensing. All Lansweeper editions include one help desk agent. Addtional agents must be purchased separetely.

Agents pricing is here: http://www.lansweeper.com/purchase.aspx