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Danny_Summer
Engaged Sweeper II

Hi Lansweeper Support,

Lansweeper license will expires within one week after upgrade from 10.4.4.4 to the 10.5.2.1. The issue should be fixed in recent change log, please 

License expires: 06/22/2023
Working till: 07/02/2023

10.5.2.1, LsPush 8.4.100.1, LsAgent Windows 10.4.2.0, SQL 755 (13 Jun 2023)
Changed: LAN-15271 In the First Run Wizard, cloud-first users are automatically directed to Cloud management.
Fixed: LAN-15315 Valid Lansweeper licenses were seen as invalid when entered in the local web console.
Fixed: LAN-15323 The “Lansweeper license” prerequisite check sometimes failed.

10.5.1.1, LsPush 8.4.100.1, LsAgent Windows 10.4.2.0, SQL 755 (05 Jun 2023)
Fixed: LAN-15294 License keys could rarely not be correctly validated.
Fixed: LAN-15304 License keys for Cloud users sometimes did not update in the on-prem console.

4 REPLIES 4
Obi_1_Cinobi
Lansweeper Tech Support
Lansweeper Tech Support

Hello there!

As @Mister_Nobody already suggested, do not hesitate to reach out to support, as there might be one or two license issues out there that we could not reproduce yet.

https://www.lansweeper.com/contact-support/

 

Hi @Obi_1_Cinobi @Mister_Nobody 
Re-enter key cannot be validated, I have full backup based 10.4.4.4 before upgrade and uninstalled Lansweeper on server, then clean install 10.5.2.1 and license can be validated, but after I restored backup, still the same issue. 

You have to contact support with your case

Mister_Nobody
Honored Sweeper

1. Try to re-enter key after update.

2. E-mail to support to get key in new format.