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Engaged Sweeper
This seems pretty basic, so hopefully I'm missing something obvious, but when a user creates a ticket via email the assigned agent is not sent an email notifying him that it exists. I've enabled the Agent Assigned/Subscribed (Sent to Agent) template which does work when I reassign an existing ticket to an agent, but not when they are assigned a new one. As it stands the only way to be aware that a ticket is created and assigned is by monitoring Lansweeper.