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Helpdesk website - User Add external user not in AD or Lansweeper

I can´t figure out how an end user (Not helpdeks agent) can Add an external CC user via Helpdesk Website (My tickets) which is not already in our Active Directory or in Lansweeper?- Same problem if a user creates a new Ticket.- If Helpdesk agent crea...

CHRLAU by • Engaged Sweeper III
  • 2880 Views
  • 0 replies
  • 0 kudos

Cannot delete Asset groups

Hi,I created an IP Address range from the configuration tab, however I made a mistake and would like to delete it.However, When i select the delete icon, the screen just greys out and becomes unresponsive.Does anyone else have this issue? It doesn't ...

mbennett by • Engaged Sweeper
  • 1631 Views
  • 0 replies
  • 0 kudos

Creating a Windows Update report

Hi folks,I am new to the community and i am learning to use LanSweeper, it is a pretty powerful tool. I have a simple request, and would like to have an understanding on the ability to generate a report displaying if a particular Windows Patch is ins...

CarlosX85 by • Engaged Sweeper
  • 2300 Views
  • 0 replies
  • 1 kudos

Transfer assets to a new/different server

The following query can be used to build a report to export the assets in a format that is ready to be imported on a new lansweeper installation.The export of the report must be in CSV format.Select Top 1000000 tsysAssetTypes.AssetTypeIcon10 As icon,...

janick by • Engaged Sweeper II
  • 3808 Views
  • 0 replies
  • 0 kudos

Reference and additional software list

Hi TeamI need to create a report which provide software installed other than reference computer. i.e. Software difference between reference and target computer.Displays list of software on reference computer and computers missing any of the installat...

MDahitule by • Engaged Sweeper II
  • 1519 Views
  • 0 replies
  • 0 kudos

Duplicate Tickets in help desk

Hi GuysJust a quick one. I have checked the settings or at least the obvious ones for our helpdesk setup. But still when a helpdesk agent or user replies to an email it creates a duplicate/New ticket for the same issue.Is there a list of settings tha...

Walter by • Engaged Sweeper
  • 1817 Views
  • 0 replies
  • 0 kudos

Integrate AD Security Groups into lansweeper, similar to AD Users

Is it possible to use "AD Security Groups", similar to "AD Users", to define "user access & roles"? This would be great for us, since we have a large organisation with a lot of different departments which are accountable for their own assets. The p...

DCS007 by • Engaged Sweeper II
  • 1737 Views
  • 0 replies
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Upgrade report with custom reg entry

Hi,I have a report that I've built that pulls out PC's with windows XP and only approved software. I have some machines with Novell and local login account so need to put a custom registry entry from scanned info. At the moment the report pulls out...