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Helpdesk - Reuse fields on ticket types

I'd like a way to reuse a field on a ticket type, for examplePhone Type: (dropdown - Desk, Field, None)Requested Area Code: (textbox - displayed when Desk and Field is selected, but not when None is selected)

Resolved! Cannot navigate away from Helpdesk

Hi all,New to Lansweeper forums here.Having a few issues with Lansweeper at the moment, but i'm sure i'll figure the rest of it out. I have come across this rather annoying one. I accidentally clicked Helpdesk, and now i cannot navigate away from the...

Rickers by • Engaged Sweeper
  • 4426 Views
  • 1 replies
  • 0 kudos

DirectAccess Clients

dear Lansweeper-team,our notebooks are connected to our company network via DirectAccess. After configuring it correctly scanning works fine, but one issue: lansweeper does not directaccess connection's ipv6 address.is it possible to add powershell c...

tknaller by • Engaged Sweeper II
  • 3157 Views
  • 0 replies
  • 1 kudos

Knowledgebase tags

Hello,we are using lansweeper v. 6022 and it would be very helpful for us to be able to assign (custom) tags / smart tags to knowledgebase articles in our local lansweeper knowledgebase.Thank you

mvsit by • Engaged Sweeper
  • 1979 Views
  • 0 replies
  • 2 kudos

Resolved! Can't add KB articles

Hello,We can't add a new KB article to our freshly upgraded LS.When submitting, we just see the hourglass (circle) running. We try with several browsers including 32-bit and 64-bit.What we are missing ?Sincerely.

Vassago by • Engaged Sweeper
  • 6730 Views
  • 1 replies
  • 0 kudos

Custom field names and new reports gone

I have had this happen before but wrote it off as my mind playing tricks on me; however now I'm certian that it's not all in my head.I changed "custom1" "custom2" etc to different names (such as employee number, assignment date, etc) and set the data...

Jeff_Henze by • Engaged Sweeper III
  • 1678 Views
  • 0 replies
  • 0 kudos

Simplified Locations & Granular permissions

We would really like a more simplified Location tab where you have the option to add location information via drop downs for previously entered location information. An ability to turn off the building map feature would be nice as well.One thing I m...

njett by • Engaged Sweeper III
  • 1698 Views
  • 0 replies
  • 0 kudos