This board contains archived posts from the retired Lansweeper Forum and Insiders Community.
Hi,is it possible to create a report that shows the reason for the ticket closing?We created a lot of ticket custom fileds that had to be choosen if the ticket gets closed.Now we would like to see a report that show us the reasons for the ticket clos...
I need some report where i can see user ticket statistic. They are sending tickets only over email on help desk, so i need only report by users and numers of tickets.
So Dell has this site:https://www.dellproduct.com/Where you can plug in your service tag and see if there are any product bulletins about that model. Things like "this is prone to having battery bloat" or "upgrade the firmware on these RIGHT NOW" so...
Hello,I work in an environment where not every employee has a company email address. I just rolled out the Lansweeper helpdesk to our staff, only to find out that every user must have a unique email address. Has any one else been in this situation an...
The report below lists printers and the amount of printed pages in black & white, color and a total of all printer pages.The report will only list assets that meet all of the following criteria: Lansweeper must be on version 6.0.230.45 or higher.The ...
For larger environments with multiple sites/buildings, it would be helpful if LS could auto assign helpdesk tickets to the on-premise agent based on a custom location field that the user would select when creating the ticket. This would help establis...
I know there are a few things people have asked about many times on the forums that has not really been answered except for "thats on the wishlist and we have no idea on when this will be done".Scanning Android, iPads, and Chromebooks; this seems to ...
Hi,Wondering if the layout of the Installer Packages screen could be changed to have the list of packages in a list with it's own vertical scrollbar that takes up half the page vertically and all of the content area horizontally. The bottom half of t...
