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This board contains archived posts from the retired Lansweeper Forum and Insiders Community.

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User report

I need some report where i can see user ticket statistic. They are sending tickets only over email on help desk, so i need only report by users and numers of tickets.

dr_sah by • Engaged Sweeper II
  • 1865 Views
  • 0 replies
  • 0 kudos

Dell Product Bulletins

So Dell has this site:https://www.dellproduct.com/Where you can plug in your service tag and see if there are any product bulletins about that model. Things like "this is prone to having battery bloat" or "upgrade the firmware on these RIGHT NOW" so...

AD Users without email

Hello,I work in an environment where not every employee has a company email address. I just rolled out the Lansweeper helpdesk to our staff, only to find out that every user must have a unique email address. Has any one else been in this situation an...

josh_d by • Engaged Sweeper
  • 2115 Views
  • 0 replies
  • 0 kudos

Printed Pages

The report below lists printers and the amount of printed pages in black & white, color and a total of all printer pages.The report will only list assets that meet all of the following criteria: Lansweeper must be on version 6.0.230.45 or higher.The ...

Esben_D by • Lansweeper Employee
  • 5861 Views
  • 0 replies
  • 4 kudos

Vote Yes - Auto assign Helpdesk agents based on a custom field

For larger environments with multiple sites/buildings, it would be helpful if LS could auto assign helpdesk tickets to the on-premise agent based on a custom location field that the user would select when creating the ticket. This would help establis...

Resolved! Product update questions

I know there are a few things people have asked about many times on the forums that has not really been answered except for "thats on the wishlist and we have no idea on when this will be done".Scanning Android, iPads, and Chromebooks; this seems to ...

Ed by • Engaged Sweeper III
  • 4180 Views
  • 1 replies
  • 1 kudos

Suggestion - Change to Installer Packages screen layout

Hi,Wondering if the layout of the Installer Packages screen could be changed to have the list of packages in a list with it's own vertical scrollbar that takes up half the page vertically and all of the content area horizontally. The bottom half of t...

ghelpdesk by • Champion Sweeper
  • 1751 Views
  • 0 replies
  • 0 kudos
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