Database not updating after Upgrade

[M4ttyC88]

Hi All

I updated our lansweeper database last week to V4.1 and have suddenly realised that it is no longer updating.

I have tried forcing a full rescan but nothing ever appears to happen.

I can't see anything wrong in the settings and would like to know if anybody else has had the same issue who can advise on the next best course of action before we need to take drastic measures and start from scratch.

Thanks

Matt

[M4ttyC88]

**Resolved**

Domain admin account used to start the service had been removed as AV product changed.

Using new domain admin account was able to start the service and scans started.

Would just like to note that this problem turned out to have nothing to do with the recent update as first thought.

Thanks Lansweeper Support

[Hemoco]

Can't see anything special, please contact us by e-mail: lansweeper@hemoco.com

[M4ttyC88]

Apologies, please see attached

[Hemoco]

I don't need these files, I need the errors you see in the file "errorlog.txt" and/or on the system log overview

[M4ttyC88]

Please see both files attached

Thanks

[Hemoco]

Can you post (or mail) your errorlog.txt file and system error log from the web console please.