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Engaged Sweeper

I'am having some problems with AD and E-mails.

In AD all my users are configured with an e-mail adres that matches their user id,
for example

The mail server has aliases for all these adresses and matches them with their real names.

The problem is that whenever an e-mail is sent to the helpdesk it is recognized ONLY as the real name address and no AD account is directly linked to that, so i get an almost blank account.

Is there a way to let lansweeper know the account has an alias, or should i configure this somewhere in AD?

We use zimbra as mail server.

Any advice would be appreciated!