Missing SO in Dashboard

[rvgfox]

Hi,

As you can see in the attached image I've a "missing SO".

What it's the problem?

Ramon.

[Hemoco]

Problem resolved through email. WMI was corrupt on the machine. A WMI repair script can be found here.

[Hemoco]

Please contact us at support@lansweeper.com and provide us with the following:
- A screenshot of your web console landing page. You can access your landing page by clicking on the Lansweeper logo in the top left corner of the web console. Please show us the whole page.
- The LsPush file generated for the problem machine.

For easy reference, also include a link to this forum thread in your email.

[rvgfox]

Thanks I detect the computer.

It's a virtual machine with Microsoft Windows Server 2003 Enterprise Edition SP2.

I've deleted and rescan again using LSPUSH but the machine apears like: "Computer is not yet scanned"

[Hemoco]

Could you run the report below to verify which computer does not have an OS filled in.

Select tblComputers.Computername, tblComputers.ComputerUnique,
tblComputers.Domain, Web40OSName.OSname
From tblComputers Left Join
Web40OSName On Web40OSName.Computername = tblComputers.Computername
Order By tblComputers.ComputerUnique

To use the specified report, do the following:
• Open the Lansweeper configuration console and select Reports & Alerts\Report Builder. Hit the “New” button.
• Copy the SQL code provided and paste it at the bottom of the newly created report, replacing the default SQL code.
• Click somewhere near tblComputers so the new code applies.
• Give the report a “View name” and a “Report name” and hit the “Save” button.
• Double-click on the report in the report list to see its results and export options.

[rvgfox]

No..

How can I checked?

[Hemoco]

Do you perhaps have a Windows 8 machine? Windows 8 is not yet supported.