We received a 30-day trial license for Help Desk. We applied it to our subscriptions page, but do not see any Help Desk options when logging into Lansweeper. We already had asset management in place. I see Agent options under my profile, and that I'm on the IT Support agent team, but I do not see any Help Desk options on the dashboard.
Besides applying the license, and granting the IT Help Desk role to users, what other steps are needed to get Help Desk up and running? Are there services on the server that need started or restarted?
I have emailed Support, but since they are based overseas (we are based in the U.S.) I wanted to see if someone in here could point us in the right direction.
Thanks in advance,
Kelli Emerson
Von Maur, Inc
