Picking up but not scanning

[esullivan]

Got lansweeper installed yesterday, got the VBS script in our GP, when people login it IS adding them, however they are staying in the "never scanned" section. I try to "trigger" scan, but it still won't. Our Windows firewall is off (had that problem in my test domain LOL). I went into the console and changed the trigger scan action from "myserver" to "the actual name of our server", still nothing.

What am I doing wrong?

[esullivan]

as the day goes on and more people are logging in some don't have that error they are getting:

Wmierror Remote calls are not allowed for this process. (Exception from HRESULT: 0x8001011C)

[Hemoco]

Another question : is there a firewall running on these systems (windows firewall or other)
Could you try to disable this.

Which OS/service pack do the pc's have which are affected.

Is this behavior with lsclient of with active scanning.

[esullivan]

I changed my permissions to mirror what you gave me. I ran the connection test "run as" the domain admin:

Ping test OK
-----------------------------------------------
Remote registry test OK
-----------------------------------------------
Remote WMI access test FAILED
Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
-----------------------------------------------
Remote \\2k3\c$ access test OK

[Hemoco]

On a default system it should be like this:

Access permissions:
SELF (Allow,Allow)
System (Allow,none)

Access permission:
Anonymous access (Allow,none)
Everyone (Allow,Allow)

Launch permissions:
Administrators (allow,allow,allow,allow)
Interactive (allow,none,allow,none)
System (allow,none,allow,none)

Launch permissions:
Administrators (allow,allow,allow,allow)
Everyone (allow,none,allow,none)

[Hemoco]

Could you post screenshots of your dcomcnfg pages please.

[esullivan]

Lansweeper wrote:
Could you post screenshots of your dcomcnfg pages please.

Here you go

I included the local admin screenshot, as that's where I added the 3 users.

[esullivan]

Update, I am still getting that error with WMIdiag, but in LS now it says

Wmierror Remote calls are not allowed for this process. (Exception from HRESULT: 0x8001011C)

Also, I have over 300 PC's, I can't be adding those names in for every PC, if that's the issue is there a better way?

[Hemoco]

See http://www.lansweeper.com/kb/accessdenied.aspx

On the last screenshot there is a COM security tab.

[esullivan]

Lansweeper wrote:
See http://www.lansweeper.com/kb/accessdenied.aspx

On the last screenshot there is a COM security tab.

OK, I see that, but what am I looking for? Do I add those users in there? Which one access or launch?

Thanks for the help BTW

EDIT: I added those users in to BOTH and they still show up as removed.

[esullivan]

I saw those too, and I added those accounts in under the local admin group, yet they still show up.

I am sorry, check the security on what?