Read Monitor Serial on Windows 8 PCs

[reinerskill]

Hello

i am using lansweeper v.5079 and we have now installed 100x windows 8 pc's.
i got all information about the pc's, the software is working but i can not receive the monitor serial.

we have some windows 7 installation on the new desktop computers (old software is not running on win8) and here i can see the monitor serial like:

Manufacturer: FUS
Model: B22T-7 LED PG
Serial: YV6Jxxxxxxx
Manufactured: 01/01/2013 00:00:00

so it should no hardware problem, lansweeper and our new fujitsu pc's are working fine.

is there any setting in windows 8 where i can change so i can receive via lansweeper the serial. all monitors are connected via dvi cable!

thank you so much

reinerskill

[Hemoco]

We will consider this issue resolved, as we have not heard back from you.

[Hemoco]

Please contact support@lansweeper.com and provide us with:
- Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
- Screenshot of the Scan Time tab of the problem machine's Lansweeper webpage.
- Screenshot of the Config\Display\Monitor Serial section of the problem machine's Lansweeper webpage.
- The entire MonitorInfoView output for the same problem machine.

[reinerskill]

thanks for your answer.
here is the log file:

==================================================
Monitor Name : B22T-7 LED PG
Active : Yes
Serial Number : YV6J001xxx
Manufacture Week : 3 / 2013
ManufacturerID : 45850 (0xB31A)
ProductID : 2089 (0x0829)
Maximum Resolution: 1920 X 1080
Image Size :
Maximum Image Size: 48 X 27 cm (21.7 Inch)
Horizontal Frequency: 30 - 82 KHz
Vertical Frequency: 56 - 76 Hz
Digital : Yes
Standby Mode : No
Suspend Mode : No
Low-Power Mode : Yes
Default GTF : No
Display Gamma : 2.20
Serial Number (Numeric): 153x (0x00000xxx)
EDID Version : 1.3
Registry Key : FUS0829\4&255273d9&0&UID50531072
Computer Name :
Last Update Time : 28.05.2013 05:37:08
==================================================

the program runs on windows 8 and the monitor is connected via dvi cable.
thank you

[Hemoco]

If the monitor serial isn't displayed/scanned, it most likely isn't stored in the registry. Could you run the following tool on one of your problem machines and review its output: http://www.nirsoft.net/utils/monitorinfoview.zip
Most likely it won't be able to retrieve the serial number either.