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Engaged Sweeper

i am using lansweeper v.5079 and we have now installed 100x windows 8 pc's.
i got all information about the pc's, the software is working but i can not receive the monitor serial.

we have some windows 7 installation on the new desktop computers (old software is not running on win8) and here i can see the monitor serial like:

Manufacturer: FUS
Model: B22T-7 LED PG
Serial: YV6Jxxxxxxx
Manufactured: 01/01/2013 00:00:00

so it should no hardware problem, lansweeper and our new fujitsu pc's are working fine.

is there any setting in windows 8 where i can change so i can receive via lansweeper the serial. all monitors are connected via dvi cable!

thank you so much

Lansweeper Alumni
We will consider this issue resolved, as we have not heard back from you.
Lansweeper Alumni
Please contact and provide us with:
- Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
- Screenshot of the Scan Time tab of the problem machine's Lansweeper webpage.
- Screenshot of the Config\Display\Monitor Serial section of the problem machine's Lansweeper webpage.
- The entire MonitorInfoView output for the same problem machine.
Engaged Sweeper
thanks for your answer.
here is the log file:

Monitor Name : B22T-7 LED PG
Active : Yes
Serial Number : YV6J001xxx
Manufacture Week : 3 / 2013
ManufacturerID : 45850 (0xB31A)
ProductID : 2089 (0x0829)
Maximum Resolution: 1920 X 1080
Image Size :
Maximum Image Size: 48 X 27 cm (21.7 Inch)
Horizontal Frequency: 30 - 82 KHz
Vertical Frequency: 56 - 76 Hz
Digital : Yes
Standby Mode : No
Suspend Mode : No
Low-Power Mode : Yes
Default GTF : No
Display Gamma : 2.20
Serial Number (Numeric): 153x (0x00000xxx)
EDID Version : 1.3
Registry Key : FUS0829\4&255273d9&0&UID50531072
Computer Name :
Last Update Time : 28.05.2013 05:37:08

the program runs on windows 8 and the monitor is connected via dvi cable.
thank you
Lansweeper Alumni
If the monitor serial isn't displayed/scanned, it most likely isn't stored in the registry. Could you run the following tool on one of your problem machines and review its output:
Most likely it won't be able to retrieve the serial number either.