Scan Asset Warranty doesn´t work

[daigls]

Hi,

i have the problem to scan asset warranty.

Lansweeper latest version / premium

We have a lot of lenovo clients, but no information about warranty.

Scanning asset warranty is enabled and there is only one scan server.

When i try to rescan all assets, there is a notice that all assets are added to the scan queue, but nothing happens.

Any idea?

[Hemoco]

For anyone else interested: you can configure your proxy server in the Configuration/Scanning Setup/Server Options section of the Lansweeper 5.0 web console.

[daigls]

Problem solved

manual adding Proxy Server /port and authorisation solved the Problem.

thanks

[daigls]

Hi,

Report results

Connection error : the remote name could not be resolved:´Support.lenovo.com ....

the error results for any devices also for other manufactors


Our configuration:

Windows 7 Enterprise Client
IE8
Internet Connection:
We use a proxy server with automatic configuration script
Internet Connection is ok




Lansweeper configuration

Proxy Server is disabled.

Proxy authorisation is disabled

[Hemoco]

Please hit the Rescan All Asset Warranties Now button under Configuration/Scanning Setup/Server Options to rescan warranty information. You can run the report below to look for warranty scanning errors.

Select Top 1000000 tblAssets.AssetID,
tblAssets.AssetName,
tblAssets.Domain,
tblAssets.Firstseen,
tblAssets.Lastseen,
tblAssets.Lasttried,
tblAssets.Lasttriggered,
tblAssets.LastActiveScan,
tblAssets.LastScheduled,
tblAssets.LastIPScan,
tblAssets.LastLsPush,
tblAssets.LastSaved,
tblAssets.Scanserver,
tblAssets.ServiceVersion,
tblAssets.LsPushVersion,
tblWarranty.WarrantyId,
tblWarranty.LastWarrantyTry,
tblWarranty.LastWarrantySuccess,
tblWarranty.PurchaseCountry,
tblWarranty.ShipDate,
tblWarranty.ForceUpdate,
tblWarranty.Error
From tblAssets
Inner Join tblWarranty On tblAssets.AssetID = tblWarranty.AssetId
Order By tblAssets.AssetUnique