SSH Problem scanning FalconStor nodes

[Alulux]

Hello,
when doing a devicetester scan with supplied SSH information, i get this (good looking) result:

Pinging 129.103.3.107
	Ping ok.
Scanning TCP ports..
	Open ports:
		22 (SSH)
		80 (HTTP)
		443 (HTTPS)
	Closed ports:
		21 (FTP)
		23 (Telnet)
		25 (SMTP)
		135 (EPMAP)
		139 (NetBIOS Session Service)
		445 (SMB)
		5060 (SIP)
		9100 (Jetdirect)
Scanning MAC..
	A4:BA:DB:37:D1:F4
Scanning netbios (UDP)..
	Could not scan netbios
Scanning HTTP..
	Url: http://129.103.3.107
	Certificate issuer: O=Falconstor Software, L=Melville, S=New York, C=US
	Error: The remote server returned an error: (401) Unauthorized.
	Connection: close
	Content-Length: 401
	Content-Type: text/html; charset=iso-8859-1
	Date: Thu, 24 Jan 2013 08:20:54 GMT
	Server: Apache/2.2.11 (Unix) mod_ssl/2.2.11 OpenSSL/0.9.8e-fips-rhel5 PHP/5.2.9
	WWW-Authenticate: Basic realm="Password Required"
	Title: 401 Authorization Required
Scanning HTTPS..
	Url: https://129.103.3.107
	Certificate issuer: O=Falconstor Software, L=Melville, S=New York, C=US
	Error: The remote server returned an error: (401) Unauthorized.
	Connection: close
	Content-Length: 401
	Content-Type: text/html; charset=iso-8859-1
	Date: Thu, 24 Jan 2013 08:20:54 GMT
	Server: Apache/2.2.11 (Unix) mod_ssl/2.2.11 OpenSSL/0.9.8e-fips-rhel5 PHP/5.2.9
	WWW-Authenticate: Basic realm="Password Required"
	Title: 401 Authorization Required
Scanning SSH..
	SSH server: SSH-2.0-OpenSSH_4.3
	System info: Linux ipstorrz1 2.6.18-128.el5 #1 SMP Wed Jan 21 08:45:05 EST 2009 x86_64 x86_64 x86_64 GNU/Linux
	Hostname: ipstorrz1
	Kernel name: Linux
	Kernel release: 2.6.18-128.el5
	Kernel version: #1 SMP Wed Jan 21 08:45:05 EST 2009
	Processors: 
		 Intel(R) Xeon(R) CPU           E5520  @ 2.27GHz
		 Intel(R) Xeon(R) CPU           E5520  @ 2.27GHz
		 Intel(R) Xeon(R) CPU           E5520  @ 2.27GHz
		 Intel(R) Xeon(R) CPU           E5520  @ 2.27GHz
		 Intel(R) Xeon(R) CPU           E5520  @ 2.27GHz
		 Intel(R) Xeon(R) CPU           E5520  @ 2.27GHz
		 Intel(R) Xeon(R) CPU           E5520  @ 2.27GHz
		 Intel(R) Xeon(R) CPU           E5520  @ 2.27GHz
		 Intel(R) Xeon(R) CPU           E5520  @ 2.27GHz
		 Intel(R) Xeon(R) CPU           E5520  @ 2.27GHz
		 Intel(R) Xeon(R) CPU           E5520  @ 2.27GHz
		 Intel(R) Xeon(R) CPU           E5520  @ 2.27GHz
		 Intel(R) Xeon(R) CPU           E5520  @ 2.27GHz
		 Intel(R) Xeon(R) CPU           E5520  @ 2.27GHz
		 Intel(R) Xeon(R) CPU           E5520  @ 2.27GHz
		 Intel(R) Xeon(R) CPU           E5520  @ 2.27GHz
	Disks: 
		Filesystem            Size  Used Avail Use% Mounted on
		/dev/sda3             9.5G  2.6G  6.5G  28% /
		/dev/sda2             9.5G  3.0G  6.1G  33% /usr
		/dev/sda1             965M   34M  882M   4% /boot
		tmpfs                 7.8G     0  7.8G   0% /dev/shm
		/dev/sda6              21G  361M   20G   2% /apps
		/dev/sdb1              99G  188M   93G   1% /SysApps
Scanning SNMP..
	Hostname: ipstorrz1
	Description: Linux ipstorrz1 2.6.18-128.el5 #1 SMP Wed Jan 21 08:45:05 EST 2009 x86_64
	ObjectID: 1.3.6.1.4.1.7368.5.10
	Uptime: 13d 4h 27m 43s 870ms
	Contact: fs <support@falconstor.com>
	Location: www.FalconStor.com
	MAC 2: A4 BA DB 37 D1 F4
	MAC 3: A4 BA DB 37 D1 F6
	MAC 4: A4 BA DB 37 D1 F8
	MAC 5: A4 BA DB 37 D1 FA
	IpForwarding: 2
Done.

Since we use different SSH credentials, I added them under "other credentialks" and mapped them under "unique IP credentials" to both FalconStor nodes.

However, I get this error Message while scanning:

Cannot connect to SSH server.  24/01/2013 09:25:46 
SSH Error  Could not connect to SSH with credentials FalconStor (root), Global (root)   24/01/2013 09:25:46 

Find solutions to common problems in the troubleshooting guide

[Hemoco]

Could you contact us at support@lansweeper.com and provide us with a link to this forum thread. We'll try to reproduce this behavior.

[Alulux]

As a matter of fact I´ve done that a couple of times as I thought I´m to dumb to enter a 9 digit password, but I also verified the entry with the "show password" marked.

[Hemoco]

Could you try (just to make sure it is absolutely correct) resubmitting the FalconStore login/password in the web console under Configuration/Scanning Setup/Scanning Credentials, by hitting the pencil shaped edit button next to the credential. Rescan the problem machine afterwards.

[Alulux]

1. "FalconStor" is the name of the "Other credential" item in which the ssh-credentials are saved (root & password)

2. I did perform the DEVICETESTER under the Lansweeper server. I just also performed the "Test Connection", with the following result:

Pinging 129.103.3.107
	Ping ok.

Scanning TCP ports..
	135 closed (EPMAP)
	139 closed (NetBIOS Session Service)
	445 closed (SMB)

Checking DNS..
	DNS resolved to: 129.103.3.107
	If this is not correct, please check for DNS problems.

Scanning netbios (UDP)..
	Could not scan netbios

Scanning WMI..
	The RPC server is unavailable.

	The RPC server is unavailable.

	The RPC server is unavailable.
Done.

3. Our version is 5.0.0.44

[Hemoco]

- Is FalconStor the credential used in your successful connection test?
- Did you perform your connection test on your Lansweeper server as required?
- Which Lansweeper version are you using?