Updating scan results

[soneil]

I am trying to figure out how to refresh the information in the scan results or run a new scan It scanned the network fine 1 time after it was installed, but doesn't seem to want to rescan. The console always says Scans: 1. We have uninstalled some software to bring us into license compliance, but aren't seeing the numbers updated in Lansweeper. I have added an entry in the Scheduled scanning page of the configuration program with just the domain name and a 1 for Scan every X days, but that obviously isn't correct. Do I need to throw a wildcard under Computername? I am running unregistered version 3.5.1.13

[Hemoco]

Are you using lsclient for the scanning?

When you run lsclient to the server do you get a success?

[soneil]

I have updated to 3.5.2, but it still doesn't seem to be updating. Errorlog.txt below.

6/11/2009 2:30:57 PM: Database connection successful, starting up service

6/12/2009 7:35:42 AM: CTS0132
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at LansweeperService.MdlWmi.GetWMI(String Querystr, String Table, LS_Computer& mycomputer, String section, SqlConnection& sqlcon)

6/12/2009 7:42:03 AM: CTS0132
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at LansweeperService.MdlWmi.GetWMI(String Querystr, String Table, LS_Computer& mycomputer, String section, SqlConnection& sqlcon)

6/12/2009 8:42:23 AM: CTS0198
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at LansweeperService.MdlWmi.GetWMI(String Querystr, String Table, LS_Computer& mycomputer, String section, SqlConnection& sqlcon)

6/14/2009 2:15:41 AM: Database connection successful, starting up service

6/15/2009 8:18:53 AM: CTS0031
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at LansweeperService.MdlWmi.GetWMI(String Querystr, String Table, LS_Computer& mycomputer, String section, SqlConnection& sqlcon)

6/15/2009 8:44:29 AM: CTS0096
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at LansweeperService.MdlWmi.GetWMI(String Querystr, String Table, LS_Computer& mycomputer, String section, SqlConnection& sqlcon)

6/16/2009 5:07:42 PM: CTS0096
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at LansweeperService.MdlWmi.GetWMI(String Querystr, String Table, LS_Computer& mycomputer, String section, SqlConnection& sqlcon)

6/17/2009 8:34:05 AM: CTS0096
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at LansweeperService.MdlWmi.GetWMI(String Querystr, String Table, LS_Computer& mycomputer, String section, SqlConnection& sqlcon)

6/18/2009 8:39:01 AM: CTS0096
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at LansweeperService.MdlWmi.GetWMI(String Querystr, String Table, LS_Computer& mycomputer, String section, SqlConnection& sqlcon)

6/18/2009 5:20:11 PM: CTS0241 The remote procedure call failed. (Exception from HRESULT: 0x800706BE)
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at LansweeperService.MdlWmi.GetWMI(String Querystr, String Table, LS_Computer& mycomputer, String section, SqlConnection& sqlcon)

6/23/2009 1:35:27 PM: Cannot open database "lansweeperdb" requested by the login. The login failed.
Login failed for user 'lansweeperuser'.
at System.Data.ProviderBase.DbConnectionPool.GetConnection(DbConnection owningObject)
at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)
at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)
at System.Data.SqlClient.SqlConnection.Open()
at System.Data.Common.DbDataAdapter.FillInternal(DataSet dataset, DataTable[] datatables, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.Fill(DataSet dataSet, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.Fill(DataSet dataSet, String srcTable)
at LansweeperService.MdlServiceStatus.WriteServiceStatus()

8/2/2009 2:12:03 AM: Cannot connect to database, check your config file, will try again in 1 minute
A connection was successfully established with the server, but then an error occurred during the login process. (provider: TCP Provider, error: 0 - An established connection was aborted by the software in your host machine.)
8/2/2009 2:13:07 AM: Database connection successful, starting up service

8/3/2009 11:07:08 AM: Cannot open database "lansweeperdb" requested by the login. The login failed.
Login failed for user 'lansweeperuser'.
at System.Data.ProviderBase.DbConnectionPool.GetConnection(DbConnection owningObject)
at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)
at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)
at System.Data.SqlClient.SqlConnection.Open()
at System.Data.Common.DbDataAdapter.FillInternal(DataSet dataset, DataTable[] datatables, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.Fill(DataSet dataSet, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.Fill(DataSet dataSet, String srcTable)
at LansweeperService.MdlServiceStatus.WriteServiceStatus()

8/14/2009 4:24:06 PM: Stopping service

8/14/2009 4:24:10 PM: Database connection successful, starting up service

8/16/2009 2:31:36 AM: Database connection successful, starting up service

8/30/2009 2:09:49 AM: Database connection successful, starting up service

9/3/2009 10:34:07 PM: Cannot open database "lansweeperdb" requested by the login. The login failed.
Login failed for user 'lansweeperuser'.
at System.Data.ProviderBase.DbConnectionPool.GetConnection(DbConnection owningObject)
at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)
at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)
at System.Data.SqlClient.SqlConnection.Open()
at System.Data.Common.DbDataAdapter.QuietOpen(IDbConnection connection, ConnectionState& originalState)
at System.Data.Common.DbDataAdapter.FillInternal(DataSet dataset, DataTable[] datatables, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.Fill(DataSet dataSet, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.Fill(DataSet dataSet, String srcTable)
at LansweeperService.MdlServiceStatus.WriteServiceStatus()

9/13/2009 2:14:01 AM: Cannot connect to database, check your config file, will try again in 1 minute
Cannot open database "lansweeperdb" requested by the login. The login failed.
Login failed for user 'lansweeperuser'.
9/13/2009 2:15:07 AM: Database connection successful, starting up service

10/1/2009 2:13:31 PM: Stopping service

10/1/2009 2:14:01 PM: Database connection successful, starting up service

[Hemoco]

Could you first upgrade to 3.5.2.
If the problem still occurs post your errorlog.txt file.

[soneil]

Yes, we are using lsclient.exe via the .vbs login script.
I have lowered the wait time on several of the items, but it doesn't seem to matter at all.

In the Service status section of the dashboard, it shows:
Scans: 1
Started: 9/13/2009 2:15:05 AM
Polled: 10/1/2009 10:46:30 AM

I would expect that scans count to increment occasionally, but it has never gone up.

[Hemoco]

Are you using lsclient for scanning?

If the results aren't updating as expected please check the "waittime"