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Engaged Sweeper
I am currently running and would like to make sure I have the most recent version. Running the upgrade check indicates that the service version and website version are out of date. I downloaded the exe from the website and ran it and I do not have the option to upgrade (the only option is for a new installation) as upgrade is grayed out.
Has anyone else seen this behavior in the exe? Am I doing something wrong?
Lansweeper Alumni
Please contact us at and provide us with the following:
• A screenshot of what you see when running the installer.
• Your setup log, which can be found in your temporary folder.

To get the log:
• With the installer open on the problem window, browse to the machine’s temporary (“Temp”) folder. On most operating systems you should be able to type “%temp%” in the directory bar, press enter and access the folder that way.
• Look for a log file in this folder and send it to us. Its name should be formatted similarly to the example attached to this post.