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‎11-18-2015 08:09 PM
Dear Lansweeper,
Was hoping we might see a Video Overview of how to use the Beta Helpdesk so we can get a quick jump start? Is this possibly planned?
TIA!
Was hoping we might see a Video Overview of how to use the Beta Helpdesk so we can get a quick jump start? Is this possibly planned?
TIA!
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‎11-20-2015 09:06 AM
The beta isn't being shared publicly yet, so we don't have videos on it yet. We're still adding features and making changes as well, so making videos at this point would not be a good idea, as we'd likely have to remake them down the road.
We do plan on holding web conferences for our beta testers, but we're not sure at this point when. We do have some knowledge base articles on the help desk already. I would recommend starting with this introduction article, which explains some basic help desk principles.
We do plan on holding web conferences for our beta testers, but we're not sure at this point when. We do have some knowledge base articles on the help desk already. I would recommend starting with this introduction article, which explains some basic help desk principles.
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‎11-20-2015 09:06 AM
The beta isn't being shared publicly yet, so we don't have videos on it yet. We're still adding features and making changes as well, so making videos at this point would not be a good idea, as we'd likely have to remake them down the road.
We do plan on holding web conferences for our beta testers, but we're not sure at this point when. We do have some knowledge base articles on the help desk already. I would recommend starting with this introduction article, which explains some basic help desk principles.
We do plan on holding web conferences for our beta testers, but we're not sure at this point when. We do have some knowledge base articles on the help desk already. I would recommend starting with this introduction article, which explains some basic help desk principles.
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