This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- Lansweeper Community
- Forums
- General Discussions
- Helpdesk with Active Directory informations
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
Register to ask a question, start a topic or share an idea
Join the Community
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-17-2024 03:51 PM
Hi,
we (IT department) use the helpdesk modul. In the overview we can see the requesters name, SLA, priority and other informations. Is it possible to have a column with users adress or other location informations? This would be very useful for us because we have over 32 locations and this would give us a better overview.
To be clear: i dont want to add these "location" informations manually to each ticket. If i click on the requester information tab, there are all (active directory) informations (for example street, postal code etc.) but couldnt find a way to add these informations as new column in the view page.
many thanks
Tim