07-17-2024 03:51 PM
Hi,
we (IT department) use the helpdesk modul. In the overview we can see the requesters name, SLA, priority and other informations. Is it possible to have a column with users adress or other location informations? This would be very useful for us because we have over 32 locations and this would give us a better overview.
To be clear: i dont want to add these "location" informations manually to each ticket. If i click on the requester information tab, there are all (active directory) informations (for example street, postal code etc.) but couldnt find a way to add these informations as new column in the view page.
many thanks
Tim