Where are the results of the scanned files option displayed

[dodgal]

Hi,

Sorry if this is a stupid question but, I have software installed on my PC which does not appear on Add/Remove Programs, but does have an executable file running. I have set Lansweeper to scan for this file and the wait time for Files in scan options is set to 0 (I have also tried setting it to 1). I have run Lstrigger.exe on my PC and my "Last seen" time has updated, but I can't see the information about the scanned file anywhere.

Where would this information appear? Is there a report that I have to enable - I can't find one!

Any help would be appreciated.

Thanks

[dodgal]

Thanks a million! That worked great. Thanks for all the help

[Hemoco]

See this report thread : http://www.lansweeper.com/forum/yaf_postst2007_Find-a-specific-file.aspx

[dodgal]

Sorry for the delay in getting back to you on this query. I have finally managed to upgrade to 3.5.2 - like it - particularly the use alternate credentials to scan other domains - that solved a major headache on our site!

I can now see the result of the scanned files option but I need to output a report that shows how many computers it is running on. I have had a look at report builder and succeeded in generating a different report but I can't find anything on scanned files

Again any help would be appreciated.

[Hemoco]

In the upgrade package there was also the file "lsmanage.exe" (the configuration tool) that you need to replace.

[dodgal]

Hi,

Sorry I appear to have deviated from the original topic - please let me know if I should open a different thread.

Yesterday I upgraded to Lansweeper 3.5.2 downloaded from the Lansweeper site I chose the option upgrade from versions below 3.5.1 to 3.52. I followed all the steps and when I launched Lansweeper, Active Scanning was disabled as I had installed the freeware version. Thinking that I had a problem with my licence I contacted Lansweeper and got the licence code, inputted it on the lansweeper site, and it brought me to the same download page with the same options. So this morning I downloaded the updated premium tools. Reading through the Premium Documentation.pdf - Step 1 is How to activate the premium service. The screenshot shown look to me like the GUI console - when I launch GUI console I don't have the option to enter my registration code.

Have I lost the plot altogether? Have I totally messed this up?

[Hemoco]

Please mail to lansweeper@hemoco.com and provide your orderID

[dodgal]

Thanks for offer which if I ever get upgraded I will take you up on! My more immediate problem is that I am on 3.2 (not 3.5) as I thought. When I went to download the upgrade to 3.5.2 I was asked for my licence key - I input it and it was invalid. I went to the download page an downloaded the upgrade to ver 3.5.2 and have just completed the upgrade but find that I have upgraded to the FREEWARE version!!!!!!

I purchased premium version earlier this year - the email with my licence key is dated 10/03/09. Checking back on emails I see that there is an email 03/09/09 saying that my Premium User Continuous Subscription has been cancelled, but this coincided with other emails saying that there were mistakes made with regnow process. Is this why? How do I fix this - who do I contact?

[dodgal]

Thanks for that - I'm on 3.5 so I'll upgrade. Pity about the custom report - I have no skills in that area!

[Hemoco]

dodgal wrote:
Thanks for that - I'm on 3.5 so I'll upgrade. Pity about the custom report - I have no skills in that area!

When you have upgraded post the details about the report in the reports section and I'll get you started.