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eyalg
Engaged Sweeper
Hello ,

I've got two problems.

1. In unauthorize software report I see only part of the real result.
if I click on the software , I see that it installed on 6 computers,
but when I go and double click some other computers I see that they
also got this software. all together I've got 14 computers , but in the
report I see only 6.
please help.

2. all my computers get non-active status.
why?

Thanks,
Arnon
5 REPLIES 5
Hemoco
Lansweeper Alumni
Is it possible that the computer was set to non-active?
Then the details won't show in the standard reports.
eyalg
Engaged Sweeper
version 4.0.0.27
Hemoco
Lansweeper Alumni
Can you check if you have the latest Lansweeper version (check version of lansweeperservice.exe)
eyalg
Engaged Sweeper
1.I attached 2 screenshots, one is the report and the second one is a report of a computer name Valeri who got also that software and is not on the organization software report.

2.thanks , you are right.

Arnon
Hemoco
Lansweeper Alumni
Hi,

Can you post screenshots for problem 1 please.
2) did you enable any of the auto-cleanup functions (set to non active if ...)