Learn how to enhance network security with Lansweeper's role-based access control. Customize permissions for precise console access.
By default, everyone in your network can access all of Lansweeper's features and menus simply by browsing to the web console URL and selecting Built-in Admin. However, you can restrict access to the console and configure what users can see or do once they've been granted access.
To do this, you can assign a built-in or custom user role (a set of permissions) to user groups or individual user accounts. A user's role determines what the user can see or do within the console.
There are built-in roles, which you can modify with the pencil shaped edit buttons, but you can create your own as well. Roles are configured in the User Roles section of the Configuration > User Access & Roles menu.
The user roles below are included in Lansweeper by default, but you can modify them and create your own as well. To see a complete list of permissions included in each role, select the pencil shaped edit button next to a role.
When configuring a new role or using the pencil shaped edit button next to an existing role, the first set of permissions in the pop-up relates mostly to the asset management portion of Lansweeper.
Below is a list of available asset management and other general permissions.
When configuring a new role or using the pencil shaped edit button next to an existing role, the second set of permissions in the pop-up relates to the helpdesk portion of Lansweeper.
Below is a list of available help desk permissions. Unless stated otherwise, the actions referenced can be performed through the Actions menu in individual tickets and ticket overviews, or through the Edit button in individual tickets.
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