Deployments keep timing out; any other logs I can find anywhere?

[francisswest]

Good morning!  

Im working on just a basic, simple 1 step deployment for Firefox, and am running into an oddity. I've attached as much info as I can below, but I've censored internal information.

The deployment package/step:

<Package>
<Name>Installer - Firefox - MSI</Name>
<Description>1. Download the required firefox installers from https://www.mozilla.org/en/firefox/all/</Description>
<ShutdownOption>0</ShutdownOption>
<ShutdownTime>0</ShutdownTime>
<MaxDuration>180</MaxDuration>
<Rescan>True</Rescan>
<RunMode>2</RunMode>
<Steps>
<Step>
<Nr>1</Nr>
<Name>Install x64 Firefox</Name>
<Type>1</Type>
<ReturnCodes>0,1641,3010</ReturnCodes>
<Success>-2</Success>
<Failure>-3</Failure>
<Path>\\FQDN\Software\Firefox\FirefoxSetup12503.msi</Path>
<Parameters/>
<MSIParameters>/i /qn /norestart</MSIParameters>
<MSIName/>
<MSIVersion/>
<Command>msiexec.exe /i "\\FQDN\Software\Firefox\FirefoxSetup12503.msi" /norestart /qn</Command>
<EditMode>False</EditMode>
<Conditions/>
</Step>
</Steps>
<SoftwareVersion>11.1.6.0</SoftwareVersion>
</Package>

The result on a machine:

Result: Package timeout reached. Unknown last result. Timeout: (900Sec). Credential: (DOMAIN\serviceaccount). ShareCredential: (serviceaccount). Scheduled Task not present.

The lansweeper connectiontester log for the above referenced machine:

Lansweeper Connection Tester 7.1.0.1

Scanning Lansweeper Service (on this machine)..
	Status: Running
	Version: Executable not found

Pinging COMPUTERNAMEREMOVED
	Ping ok.

Scanning TCP ports..
	135 open (EPMAP)
	139 closed (NetBIOS Session Service)
	445 open (SMB)

Checking DNS..
	COMPUTERNAMEREMOVED resolved to: CORRECTIP
	If this is not correct, please check for DNS problems.

Checking reverse DNS..
	CORRECTIP:
		COMPUTERNAMEREMOVED

Scanning netbios (UDP)..
	Could not scan netbios

Scanning netbios (445)..
	Could not scan netbios

Scanning Active Directory..
	operatingSystem: Windows 10 Enterprise
	operatingSystemVersion: 10.0 (19044)

Scanning WMI..
	Computername: COMPUTERNAMEREMOVED
	If this is not correct, please check for DNS problems

	Operating system: Microsoft Windows 10 Enterprise
	\root\cimv2 Remote WMI access test OK

	Operating system: Windows 10 Enterprise 
	\root\default Remote WMI access test OK

Checking C$ Access
	Deployment Folder: OK
	Access Rights: OK

Checking Task Scheduler
	Task was successfully scheduled
	Task ran successfully

	Task Deleted

Warning: Lansweeper service not found!
Done.

I've gone through the Deployment Requirements ad verified that everything is set as it should be.  

QUESTION:  Does anyone have any followup thoughts that I am overlooking with the information provided?  Are there additional, more verbose log files that I can review to try and sort this?

Thanks!

[francisswest]

Followup:

I found this thread.   Specifically this part, I confirmed does infact work:

"Copy the Command of your step and manually run it in Command Prompt on a target machine to see if it works, replace {packageshare} with the UNC path of your package share as defined under Deployment\Security Options. This should help you identify the cause of the issue."