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Helpdesk pricing

jconn1980
Engaged Sweeper II

With the new licensing announcements, I did not see anything regarding how the helpdesk is licensed.  Is it staying the same or it is factored into the one of the new licensing plans?

3 REPLIES 3

jconn1980
Engaged Sweeper II

I was hoping the Pro tier would include more agent licenses.

beacampos
Community Manager
Community Manager

Hello, @jconn1980 .

1 LSAgent is included in every new subscription option, including Starter, just as we used to offer before the new plans were announced!

Hope this is helpful!

Best, Beatriz.

jconn1980
Engaged Sweeper II

My other comment was meant to be a response to this message.

What are the plans regarding the helpdesk portion of Lansweeper?  After responding to your response, I looked and could not find any mention of the helpdesk on the website (looked under "Why Lansweeper", "Platform", and "Pricing".  The fact it's wasn't worth mentioning on the new pricing page or in the new pricing announcement, plus not mentioning it anywhere on the website is concerning to me.