09-22-2009 05:57 PM
09-23-2009 10:55 AM
3 weeks ago
Hello. I purchased Lansweeper for Inventory AND Help Desk ticketing. I need a way to allow remote users to submit a ticket without being connected to our VPN. Many times, the ticket is saying they can't access the VPN. This was easy to set up with SolarWinds, but I have tried everything I know of can cannot remotely connect to an https connection with Lansweeper. Any help would be appreciated!
3 weeks ago
Hello @JayCopenhaver
Instead of using the portal, you might consider configuring incoming emails to create tickets.
If you have troubles with this, here's an article that walks through a few challenges. Helpdesk ticket not created from incoming email - Lansweeper Community - 65633
Otherwise, here's an article that will walk you through a few options for creating tickets. Receive tickets through the web console, email, API, import - Configuring & Using the Helpdesk - Lan...
Hope this helps.
09-23-2009 12:51 AM
09-22-2009 08:31 PM