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Engaged Sweeper III
I have upgraded our lansweeper installation to version
I was especially looking forward to use users ExtensionAttributes in reports.

Unfortunately these fields are not being populated and the lastscan date is the same with all users, which is the first day lansweeper was installed in the domain.

I tried re-scanning the AD user group but the information does not update.

Any pointers would be greatly appreciated.

Lansweeper Employee
Lansweeper Employee
Did the other info update?

For example, did the status of the user (enabled/disabled) get scanned? Probably best thing is to contact support, maybe with some debug options enabled it might get logged why the data isn't being retrieved.