‎05-09-2016 04:32 PM
Solved! Go to Solution.
‎06-14-2016 10:37 AM
‎10-12-2016 12:34 PM
‎10-12-2016 11:55 AM
‎07-13-2016 08:12 AM
‎06-14-2016 10:37 AM
‎05-20-2016 12:11 PM
I tested this and am unable to reproduce this issue. If I create a ticket and only add a CC user afterwards, the CC user does receive public replies for the ticket. I would recommend:
- If you haven't already, updating to the latest Lansweeper release by following these instructions.
- Double-checking that you are adding a CC user and not a subscriber. Go to Actions\Users\Add CC User.
- Double-checking that your CC users have email addresses assigned to them. You can see their user details in the ticket, in the left pane.
- Double-checking that you are sending public replies and not internal notes.
- If the issue persists, contacting support@lansweeper.com so we can troubleshoot via email.
‎05-10-2016 03:14 PM
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